{"id":33907,"date":"2024-04-11T11:48:56","date_gmt":"2024-04-11T11:48:56","guid":{"rendered":"https:\/\/www.steve.ai\/blog\/?p=33907"},"modified":"2026-02-17T06:40:22","modified_gmt":"2026-02-17T06:40:22","slug":"how-ai-generated-video-revolutionizing-customer-experience","status":"publish","type":"post","link":"https:\/\/www.steve.ai\/blog\/how-ai-generated-video-revolutionizing-customer-experience\/","title":{"rendered":"How AI Generated Video is Revolutionizing Customer Experience"},"content":{"rendered":"<div class=\"wp-block-post-author-biography\">A marketing aficionado, Krishanu is a content marketer at Uniqode and an ardent follower of all things marketing. As a sports enthusiast, you can find him following his favorite club, Chelsea, on weekends. Krishanu loves to write and spread the word on the latest innovations related to tech and beyond.<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"goto0\" class=\"hidden\">\r\n<h2>How AI Generated Video is Revolutionizing Customer Experience<\/h2>\r\n<\/div>\n\n\n\n<p>A day in the life of a B2B marketing team looks something like this \ud83d\udc47<\/p>\n\n\n\n<p>Sales teams are waiting for personalized product demos to win over leads. Marketing teams are looking forward to <a href=\"https:\/\/www.steve.ai\/personalized-video-maker\" target=\"_blank\" rel=\"noreferrer noopener\">personalized videos<\/a> for ad campaigns, and customer success teams are seeking <a href=\"https:\/\/www.steve.ai\/explainer-video-maker\" target=\"_blank\" rel=\"noreferrer noopener\">explainer videos<\/a> to make onboarding a breeze.&nbsp;<\/p>\n\n\n\n<p>The end goal is to personalize the customer experience.&nbsp;<\/p>\n\n\n\n<p>But they often rely on one video editor to do it all, resulting in chaos everywhere.&nbsp;<\/p>\n\n\n\n<p>This is where AI-generated video editors come into play.<\/p>\n\n\n\n<p>AI-generated videos offer customers creative visual stories tailored to their unique needs. You can have everything from product demos and tutorials to personalized recommendations with voiceovers and animation.&nbsp;&nbsp;<\/p>\n\n\n\n<p>This article tells you how to make the most of AI-generated videos to enhance customer experience.&nbsp;<\/p>\n\n\n\n<div id=\"goto1\">\r\n<h2>Why should you Explore AI-generated Videos<\/h2>\r\n<\/div>\n\n\n\n<p><a href=\"https:\/\/www.brandcrowd.com\/blog\/the-ultimate-guide-to-video-marketing\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.brandcrowd.com\/blog\/the-ultimate-guide-to-video-marketing\/\" rel=\"noreferrer noopener\">Video marketing<\/a> is the future because, guess what, most Gen-Z users approach it this way: Why read when I can watch?&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/databox.com\/videos-vs-images-in-facebook-ads\" target=\"_blank\" rel=\"noreferrer noopener\">According to Databox<\/a>, a video ad gets 2x clicks compared to images. Videos capture the audience\u2019s attention longer than images.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.steve.ai\/video-maker\" target=\"_blank\" rel=\"noreferrer noopener\">AI video generators<\/a> have redefined video creation. A few days ago, marketers, sales professionals, and product marketers had to rely on video creation agencies for bulk video generation. But with AI video editors, anyone can generate high-quality videos at scale without any external assistance.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s why you must explore AI video generators:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personalization<\/strong><\/li>\n<\/ul>\n\n\n\n<p>At the core of AI-generated videos are algorithms that analyze massive data volumes, including audience demographics, interests, buying patterns, browsing history, and social media activities. AI systems use user data to create videos that speak directly to the target audiences, resulting in increased engagement, click-through rates, conversions, and retention.<\/p>\n\n\n\n<p>Imagine an <a href=\"https:\/\/yespo.io\/blog\/9-best-ecommerce-platforms-small-business\" data-type=\"link\" data-id=\"https:\/\/yespo.io\/blog\/9-best-ecommerce-platforms-small-business\" target=\"_blank\" rel=\"noreferrer noopener\">eCommerce platform<\/a> using AI-generated videos to personalize product recommendations. Customers browsing for laptops would receive videos showcasing different models based on their browsing history. This personalized approach directly speaks to the viewer, boosting engagement and the likelihood of purchase. It is similar to how AI tools in customer support assist in <a href=\"https:\/\/dialaxy.com\/communication-fundamentals\/handle-difficult-customers\/?utm_source=steve.ai&amp;utm_medium=refferal&amp;utm_campaign=support\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/dialaxy.com\/communication-fundamentals\/handle-difficult-customers\/?utm_source=steve.ai&amp;utm_medium=refferal&amp;utm_campaign=support\" rel=\"noreferrer noopener\">handling difficult calls<\/a> effectively. According to <a href=\"https:\/\/www.bigcommerce.com\/articles\/ecommerce\/ecommerce-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">ecommerce trends<\/a>, the scope of&nbsp; AI is video and beyond, as it helps customers by showing videos and providing an overall automated personalized shopping experience.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cost-effectiveness<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Creating AI-generated videos for customers requires minimum human intervention and fewer resources than traditional video production methods. This method significantly saves time and reduces production costs.&nbsp;<\/p>\n\n\n\n<p>For instance, you are a marketing agency, and your campaign requires personalized service-based videos for different customer groups. Instead of spending your dollars and time filming and editing videos, you can quickly generate bulk videos with AI that focus on your specific services based on customer data and interests.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Multiple applications<\/strong><\/li>\n<\/ul>\n\n\n\n<p>AI-generated videos can be used across different industries. For example, e-commerce businesses like Amazon can use personalized AI videos to highlight products based on customer interests and purchase history.&nbsp;<\/p>\n\n\n\n<p>Similarly, educational platforms like Coursera use AI-generated videos to provide personalized lectures and tutorials, catering to individual learning styles. On the other hand, finance companies like Wealthfront use AI to create customized summaries of user\u2019s financial accounts, offering investment recommendations.&nbsp;<\/p>\n\n\n\n<div id=\"goto2\">\r\n<h2>5 Ways to Use AI-generated Videos in Improving Customer Experience<\/h2>\r\n<\/div>\n\n\n\n<p>AI-generated videos enhance your <a href=\"https:\/\/sleekflow.io\/blog\/omnichannel-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">omnichannel marketing<\/a> strategy, ensuring it chimes with your target group.&nbsp;<\/p>\n\n\n\n<p>Here are a few ways to use AI-generated videos in different forms to improve the customer-facing side of things.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product tutorials with voiceovers&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>One of the best uses of AI-generated videos is to create <a href=\"https:\/\/www.steve.ai\/animation-video-with-audio\" target=\"_blank\" rel=\"noreferrer noopener\">product tutorials with voiceovers<\/a> that show the product or a specific feature in action.&nbsp;<\/p>\n\n\n\n<p>Create engaging product videos with high-quality graphics and music assets that are easily customizable and have plenty of collaboration options to educate your end users about your product and its specific use cases.&nbsp;&nbsp;<\/p>\n\n\n\n<p>One great <a href=\"https:\/\/whatfix.com\/blog\/user-onboarding-examples\/\" target=\"_blank\" rel=\"noreferrer noopener\">onboarding example<\/a> is how Asana leverages AI-generated videos for customer onboarding. The <a href=\"https:\/\/bordio.com\/tools\/project-managenent-tools\/\" data-type=\"link\" data-id=\"https:\/\/bordio.com\/tools\/project-managenent-tools\/\" target=\"_blank\" rel=\"noreferrer noopener\">project management platform<\/a> uses comprehensive tutorials to break down its features, taking the users through a step-by-step process for using Asana. The video features an AI presenter, making it more interactive and engaging. If you\u2019re also gathering and prioritizing feature requests from your user base, exploring <a href=\"https:\/\/frill.co\/blog\/posts\/upvoty-alternatives\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/frill.co\/blog\/posts\/upvoty-alternatives\" rel=\"noreferrer noopener\">Upvoty alternatives<\/a> can help you find a product feedback solution that integrates seamlessly with your onboarding and support workflows.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Marketing videos<\/strong><\/li>\n<\/ul>\n\n\n\n<p>AI-generated <a href=\"https:\/\/www.steve.ai\/marketing-video-maker\" target=\"_blank\" rel=\"noreferrer noopener\">marketing videos<\/a> enriched with graphics and music assets skyrocket your customer engagement. You can use these videos across your <a href=\"https:\/\/visme.co\/blog\/email-marketing-campaigns\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/visme.co\/blog\/email-marketing-campaigns\/\" rel=\"noreferrer noopener\">email marketing campaigns<\/a>, landing pages, social media, and other digital to increase user engagement, click-through rates, and conversions.&nbsp;<\/p>\n\n\n\n<p>While marketing videos help attract and engage customers, maintaining a consistent experience after engagement is equally important. Using <a href=\"https:\/\/www.motadata.com\/itsm-software\/\" data-type=\"link\" data-id=\"https:\/\/www.motadata.com\/itsm-software\/\" target=\"_blank\" rel=\"noopener\">ITSM software<\/a> enables businesses to manage customer requests, resolve issues efficiently, and streamline service workflows across teams. This ensures that the customer experience remains smooth and responsive even after the initial interaction, strengthening long-term relationships.<\/p>\n\n\n\n<p>Tools like <a href=\"https:\/\/www.steve.ai\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"link\" data-id=\"https:\/\/www.steve.ai\">Steve.ai<\/a> help brands stand out with creative marketing videos regardless of your video-making or editing skills. The platform offers easy-to-customize 1000+ templates that can hook your viewers quickly with story-driven marketing videos.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/VYh2YxoBFY0Ds_bsmaJD1xIhsMxJ8UuqP7K7dlLToLEWo-5HU52-fBB3zHEKA5beeFyZSm6OTi1yc_4u-dkFaFE1abJiv1DXz3Z7--P9akx1pzMIVMJIwZk0yLaynoy_cZdcwE81QCL-s4KiH-snANc\" alt=\"\" title=\"\"><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Repurpose your content to reach multiple channels&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Why let your content go stale on the website when you can repurpose it easily?&nbsp;<\/p>\n\n\n\n<p>Convert your blogs and other long-form text content into live videos to generate bite-sized videos in minutes. Then, to gain maximum visibility, distribute them across multiple channels, be it Instagram as reels, YouTube as shorts, or TikTok.&nbsp;<\/p>\n\n\n\n<p>Additionally, consider using targeted ads on PPC platforms, ad networks, and<a href=\"https:\/\/www.appsflyer.com\/resources\/guides\/connected-tv\/\" target=\"_blank\" rel=\"noreferrer noopener\"> connected TVs<\/a> to further extend your reach and ensure your content gets the attention it deserves.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product demos<\/strong><\/li>\n<\/ul>\n\n\n\n<p>In <a href=\"https:\/\/www.cloudtalk.io\/blog\/11-best-sales-call-script-templates-2022\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.cloudtalk.io\/blog\/11-best-sales-call-script-templates-2022\/\" rel=\"noreferrer noopener\">sales calls<\/a>, you have two different options: either explain a lot about your product or show what your product is capable of with a product demo video. An <a href=\"https:\/\/www.steve.ai\/product-video-maker\" target=\"_blank\" rel=\"noreferrer noopener\">AI product video maker <\/a>highlights the most relevant features and use cases for individual clients based on their job titles, industry, and unique business needs.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Quick animation videos to engage your audiences<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Animation videos are ideal for explaining a complicated topic to your end users in seconds. An <a href=\"https:\/\/www.steve.ai\/animation-video-with-audio\" target=\"_blank\" rel=\"noreferrer noopener\">AI text to animation<\/a> tool helps you create animated videos from scripts even though you don\u2019t have professional animation skills.&nbsp;<\/p>\n\n\n\n<p>These tools come with 100+ animated characters and a robust AI engine that understands the intent of a context and generates engaging animated videos.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/NXgAHeJR8iy8thipn_5Ax0vc4mKArTS3v-GCgBEPRZYCObjEcPe9EsoZpnJm284M0RlImkNNAr6ClEWRaxxzqBIOH1zxhbQq-e6B2FQdZIKVbtzSEVdaZQwM-1XPW587NNGqy3DnlOtLkWWPp2zPX7M\" alt=\"\" title=\"\"><\/figure>\n\n\n\n<p>\ud83d\udca1<strong>Pro Tip: <\/strong>You can easily create a learning center for your existing and potential customers on the website. Use these places to store all animated product videos to help your audiences learn everything about the products and their features.&nbsp;<\/p>\n\n\n\n<p>To make the learning center accessible to a wide range of users, generate a QR Code for this page using a <a href=\"https:\/\/www.uniqode.com\/qr-code-generator\" target=\"_blank\" rel=\"noreferrer noopener\">QR Code generator<\/a> and paste the QR Code across all your sales and marketing collaterals like campaign creatives, digital cards, event posters, and social platforms.&nbsp;<\/p>\n\n\n\n<div id=\"goto3\">\r\n<h2>Challenges of AI-generated Videos<\/h2>\r\n<\/div>\n\n\n\n<p>While AI-generated videos save time and reduce cost, a few challenges come with AI videos. However, once you understand these limitations, you can improvise.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No human touch<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The content might seem robotic for people on the receiving end of AI videos. According to a few Reddit users, it\u2019s <em>\u2018disappointing and disheartening\u2019<\/em> to watch videos with <em>\u2018robotic soul-less content.\u2019 <\/em>While the videos might be informative, the audience fails to connect to the video due to the lack of human elements. As a result, the likelihood of viewers churning increases.<\/p>\n\n\n\n<p>Manual editing is crucial to overcome this limitation of AI-generated videos. Your expert editing team can add a human touch to AI-generated videos using voiceovers, transitions, etc., to improve the video quality and appeal.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical issues<\/strong><\/li>\n<\/ul>\n\n\n\n<p>When <a href=\"https:\/\/www.steve.ai\/video-maker\" target=\"_blank\" rel=\"noreferrer noopener\">creating AI videos<\/a>, optimize them for different platforms before publishing, as technical issues in the videos might significantly impact viewer experience and engagement. For example, if your AI-generated video has synchronization issues where the audio doesn\u2019t match the video, it might frustrate viewers, leading them to abandon the video halfway. Implement proper support solutions for your AI videos to prevent technical issues.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Low quality<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Posting only AI-generated videos over time may lead to repetitive and low-quality video content that lacks creativity. For example, if your potential customer receives an AI product video with poor audio and pixelated visuals, they will most likely disengage, reducing the chances of conversion. So, supporting your AI-generated videos with high-quality footage is critical to ensure perfect visuals and audio.<\/p>\n\n\n\n<div id=\"goto4\">\r\n<h2>The next steps<\/h2>\r\n<\/div>\n\n\n\n<p>AI generated videos in customer service are transforming and will continue to transform how businesses interact with their customers, especially when combined with reliable <a href=\"https:\/\/supportyourapp.com\/technical-support-outsourcing\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/supportyourapp.com\/technical-support-outsourcing\/\" rel=\"noreferrer noopener\">tech support services<\/a> So, if you can overcome the challenges of AI generated videos, the future looks bright for you.<\/p>\n\n\n\n<p>Start elevating your <a href=\"https:\/\/www.kapture.cx\/blog\/customer-service\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.kapture.cx\/blog\/customer-service\/\" rel=\"noreferrer noopener\">customer service<\/a> using the show, don\u2019t tell technique with Steve.ai\u2019s AI video generator platform.<a href=\"https:\/\/accounts.animaker.com\/register\/steveai\/\" target=\"_blank\" rel=\"noopener\">&nbsp;<\/a><a href=\"https:\/\/accounts.animaker.com\/register\/steveai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sign up<\/a> to see how the platform works!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How AI Generated Video is Revolutionizing Customer Experience A day in the life of a B2B marketing team looks something like this \ud83d\udc47 Sales teams are waiting for personalized product demos to win over leads. Marketing teams are looking forward to personalized videos for ad campaigns, and customer success teams are seeking explainer videos to [&hellip;]<\/p>\n","protected":false},"author":123459,"featured_media":33909,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3,1,4],"tags":[12590,12729,12715,12776,12659,12714,12558],"class_list":["post-33907","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-ai-video","category-recent","tag-ai","tag-ai-product-video","tag-ai-video","tag-ai-video-generation","tag-ai-video-generator","tag-ai-video-production","tag-product-video"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/posts\/33907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/users\/123459"}],"replies":[{"embeddable":true,"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/comments?post=33907"}],"version-history":[{"count":15,"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/posts\/33907\/revisions"}],"predecessor-version":[{"id":35371,"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/posts\/33907\/revisions\/35371"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/media\/33909"}],"wp:attachment":[{"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/media?parent=33907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/categories?post=33907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.steve.ai\/blog\/wp-json\/wp\/v2\/tags?post=33907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}